One of the most important things you have is your reputation — so what do you do if something happens to your online reputation on one of more of your social channels?
How do you repair your online reputation?
According to this article, there are eight steps you can take when dealing with a social media crisis. They are:
- Step 1 – Have a plan
- Step 2 – Pay attention
- Step 3 – Know what a crisis is
- Step 4 – Acknowledge it as quickly as you can
- Step 5 – Let people vent
- Step 6 – Always keep your cool
- Step 7 – Build an area to house information
- Step 8 – Turn a negative into a positive
So what do you think? Any other steps or actions you’d suggest? Have you been through an online reputation crisis and how did you manage it?
Love to hear your comments below.
BONUS: Video on Online Reputation Management
[cleveryoutube video=”http://youtu.be/XnCGH4BBC3U” vidstyle=”1″ pic=”” afterpic=”” width=”600″ starttime=”” endtime=”” caption=”Scott Klososky on the importance and impact of managing an organization’s online reputation management.” showexpander=”off” alignment=”center” newser=”Online Reputation Management”]
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