Happy Father’s Day … And an Example of Bad Customer Service

First, best wishes to all the dads out there!

As a parent of two myself, I can certainly attest to the many struggles and challenges that kids present, but the joy, fun and happiness they bring as well.

Now let's see if I get my Father's Day gift ... to be left alone! Ha Ha!!​

 

My Weekend Customer Service Experience

Just a quick note today about customer service ... specifically a horrific example of bad customer service!

This weekend I was out and about buying stuff from an estate sale and picking up some auction purchases for my Amazon FBA and eBay businesses. On my way home I decided to grab some lunch, so I pulled into Chick-fil-A.

I guess I haven't been there before at 1 p.m. on a Saturday, but the place was a mad house. Tons of people in line and cars circling the parking lot to find a spot. Good news for the Chick-fil-A, right!

So I decided to drive across the street to see if it'd be quicker to just go through McDonalds. Great, the line was short, so here I go.

My first inclination that it might not be a good experience was how long it took to actually make it to the menu board/loudspeaker to place my order. I wasn't thinking of looking at the time since I was only two cars back from the one currently ordering.

Wrong!

McDonalds Receipt

I place my order in the drive-thru at 1:14 p.m. (see the picture of the receipt). Want to guess how long the drive through took?

You know, drive throughs that supposedly are pretty quick!

15 minutes!

That's right... 15 minutes from the time I ordered until I got my food at the window. And to top it all off, they got my order wrong!!

If I could have gotten out of the line I would have, but it's one of those drive-through lanes that has a curb on both sides and no way to escape.

What Would You Do?

So here's my question for all you small business owners and entrepreneurs out there ... are you set up to avoid situations like this? Do you have systems in place to handle a rush or a large crowd if you have a physical location? Or server space and bandwidth for Internet traffic?

And in my case, what would -- or could -- you have done to get customers served faster?

I must admit that the appeal of McDonalds is not as great as it was when I was younger, but this experience has certainly left a bad taste in my mouth (ha ha, get the pun) about visiting this specific McDonalds location.

Oh, and I almost forgot ... on the receipt is the standard "go online and tell us about your visit" language. I never do, but thought, you know this time I will. But ...

The print on the receipt is so bad,that I can't even ​read survey code let alone the website to visit to vent. Talk about an epic fail.

So many lessons learned here for anyone in business ... and for me, the next time I'm hungry, it's Chick-fil-A!


Subscribe so you don't miss any news or resources about Internet marketing, changes in social media and how to use it in your business, marketing tips and pretty much anything of interest to entrepreneurs, online marketers and small business owners.

Jim Person is a full-time employee/part-time entrepreneur making his way in the world of Internet marketing. Keep in touch with his journey ... and learn somethings along the way. It should be a fun time!


Links on this page may be affiliate links, which means that if you click the link and make a purchase I will be paid a small commission ~ the price to you is the same. If you have enjoyed the information I have provided, I appreciate your use of the affiliate link to offset some of the costs associated with providing this information and maintaining this site, etc. Thanks!

    JVZoo Featured Product

  • Exit Profits Exit Profits shows you how to profit from exit pops on any web page! Share news pages, any url you like and still get your message on an exit pop!

Google Website Builder for Small Businesses

According to Search Engine Journal, Google has officially released a single-page website builder designed for small businesses.

The new tool, simply called “Website”, is free and promises to allow small business owners to create and edit websites in minutes on either desktop or mobile.

According to Google, with Google My Business, you can create a simple website that looks great in under 10 minutes. And for budget conscious entrepreneurs -- and who isn't -- t’s completely free, and easy to create and edit from your computer and phone.

And the process can be done in 3 easy steps:

  • Create ~ Your website automatically generates with info from your Google listing
  • Edit ~ Customize your site with text, photos and design themes
  • Publish ~ Choose a domain and put your site live. It will look great on every screen.
Google Website Builder

You can have a custom domain name, is ad-ready, automatically updates with info on your Google listing, so it’s always up-to-date, and is mobile ready.

Website is an extension of Google My Business, which means you will need to have a completely filled out GMB listing in order to make use of the tool. Google will automatically pull the information from your GMB listing to create the website, which can then be customized with themes, photos, and text.

Search Engine Journal

Signing up is free, and only takes a few minutes. So if you don't have a website for your business ... here's your chance. What are you waiting for.

You can sign up here.​ And you can find additional help here.


Subscribe so you don't miss any news or resources about Internet marketing, changes in social media and how to use it in your business, marketing tips and pretty much anything of interest to entrepreneurs, online marketers and small business owners.

Jim Person is a full-time employee/part-time entrepreneur making his way in the world of Internet marketing. Keep in touch with his journey ... and learn somethings along the way. It should be a fun time!

Links on this page may be affiliate links, which means that if you click the link and make a purchase I will be paid a small commission ~ the price to you is the same. If you have enjoyed the information I have provided, I appreciate your use of the affiliate link to offset some of the costs associated with providing this information and maintaining this site, etc. Thanks!

Get Your Free “Expert Secrets” Book ~ For a Limited Time

Russell Brunson just launched his new book called "Expert Secrets: The Underground Playbook for Creating a Mass Movement of People Who Will Pay for Your Advice."

Free Book

And right now you can get a FREE copy (you've just got to cover shipping).Go to this page now, and let him know where to ship it: goo.gl/d6v30g

He was going to sell this book for $197, but before he releases it to the market, he wanted to get some feedback. So, he's agreed to do something special.

Yes, he's going to GIVE this book to you for free. Just go here to get see what you need to do next.

This book is the real deal. Robert Kiyosaki said that it's "the map that will allow you to turn your specialized knowledge, talents and abilities into a business that will work for you! This is one of the shortcuts of the New Rich." 

There's no catch... no gimmicks... You will NOT be signing up for any "trial" to some monthly program or anything like that. So click here to claim your free copy now. You won't regret it.

In case you're on of those people (like me) who just skip to the end, here's the deal, Russell is mailing you a physical copy of his new book. The book is free, and all you pay is the shipping costs. Just click the button below to grab your copy!

    Ebates Coupons and Cash Back